

FAQ (FREQUENTLY ASKED QUESTIONS)
FREQUENTLY ASKED QUESTIONS
We do not offer graphic design or logo creation services, as we are strictly manufacturers. We recommend you contact a professional graphic designer to help with that. While we don't provided graphic design work, we can assist with suggestions as to proper legibility, color(s), thickness, mounting, etc.
The first thing is to determine what size area you are working with, and what type of sign you had in mind (interior, exterior, dimensional, flat, etc.). Don't worry if you aren't sure, our sales staff can help offer suggestions to put you in the right direction. The next step is to determine what type of budget you have. We stock many different materials and can create a package to suit almost any budget. Once we have these guidelines established, we then can discuss various material options to build you a sign to fit within your size and budget guidelines.
Absolutely! We can match most any color with our Akzo Nobel Grip Guard BC mixing system (there are some limitations in trying to match colors 100% to a Pantone® chart). In the case of our Gatorfoam® and certain PVC products (where latex Paint is utilized), certain colors may not be able to be matched exactly due to the limitations of latex paints, we will notify you of this upon our initial discussion. We cannot paint match CMYK, RGB or HEX colors, these must be converted to a comparable Pantone or other swatch book color.
Yes! Once we have discussed your needs, you are more than welcome to request a sample of the material(s) you are interested in reviewing.
Look under our materials section for a listing of the various materials we offer. This is what we have in stock at all times. We can also work with custom materials, laminates, or special thicknesses not listed, please let us know if you desire something not shown!
For businesses not rated with Dun & Bradstreet we require a 50% deposit, with the balance COD. If you wish to establish terms with us, a credit application must be filled out prior to placing the order. Once we have received your payment (or a signed purchase order for accounts with terms) we then proceed to create the necessary proof(s) of your project, for approval. Once that is approved, your order goes into production and we give you an estimated completion date. More information can be found on our Terms & Conditions sheet:
Once we have a signed quote and (if necessary) a deposit, proofs are generated listing all quantities, colors, sizes, thicknesses, materials, and mounting. We then send you this proof for you to sign off on, or make changes if anything is incorrect. We do not start working on your order until everything on the proofs are 100% correct!
We ship projects worldwide every week. Most can ship via UPS, while some larger ones require common carrier (LTL freight). We will notify you about this during our initial consultation, once all project information has been established. We will also give you an approx. shipping cost (and any special packing/crating fees for larger signs) on your quote, so you know all costs "up front".
We offer full climate controlled storage and warehousing for large roll-outs and re-imaging projects. We manage and store signage products in our facilities and coordinate on-time distribution, saving clients both storage and transportation costs. We'll also generates weekly or monthly inventory reports to keep our clients up to date as well as a full tracking report of all items previously shipped.
Depending on the type of sign, yes! Contact our sales staff for more details. We happily offer installation services of other manufacturers' items, and you can have them shipped to/stored in our facility before the installation deadline.
Generally speaking, we offer installation services within 125 miles of our facilities in Collingdale, PA. We have gone further but the time/distance costs usually exceed that of alternatively using one of our national network of installers.
Our FAQs are divided into several categories below. Click to expand each section for more information
